SAP Knowledge Base Article - Public

2589539 - No User Subscriptions Available in the User Subscriptions View

Symptom

When trying to fetch active Business Users in the User Subscriptions view in Service Control Center work center, the system returns null values.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to the Service Control Center work center.
  2. Select User Subscriptions view.
  3. Show Current Month.
  4. The system reports No Records Found.

Cause

The system behaviour is caused by an upgrade of a central SAP maintenance system. This update takes place regularly every three months. To minimize any negative impact to our customers, it is usually scheduled on a Sunday.

Resolution

  • Check again after about 3 hours and the information should be available again.
  • In the event that the problem persists for a longer period of time, create a SAP Case. 

Keywords

No records Found, Licensed, Assigned, Over Usage , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem

Product

SAP Business ByDesign all versions