2589676 - User is getting credentials could not be verified email when resetting password through email link

SuccessFactors Login Help Request: User credentials could not be verified is received when resetting password through email link.

SuccessFactors BizX

SuccessFactors Platform

1. In SuccessFactors login screen, use "Forgot Password?" feature

2. Enter Email, proceed by clicking the "Reset" button

3. Wait for the email notification

Duplicate email address.

1. Perform an employee export and manually search/ filter for duplicated emails.

2. Remove or delete the unecessary duplicated email through Manage Users or Employee Import.

SuccessFactors Login Help Request, User credentials could not be verified , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Problem