SAP Knowledge Base Article - Public

2589832 - SAP Jam File Sync Client Domain URL


When using Jam file sync client to move files from the other system, user is not able to login. There is a pop-up window that requires to enter the Server URL and company domain. Then, entering "" for the server url. What will be the company domain?

XX=Data Center Number, such as "".



Reproducing the Issue

  1. Run SAP Jam File Sync Client;
  2. Login form popup;
  3. Don't know company domain.


If you are not sure about the companyID you can request that information with a SAP Jam Admin user. They can find this information on SAP Jam Admin Settings > Overview page > company ID.

Also, as mentioned in the reference guide, please create a support ticket to receive the file sync client:

  • The server URL looks something like this by default:
    with "jam4" being the datacenter you are on.

  • If you got a custom domain for your SAP Jam tenant this URL can look completely different.

  • The company ID is your SuccessFactors Foundation company - if your SAP Jam tenant is connected to SuccessFactors Foundation. The company domain name will be
    You can simply add the correct company ID using the above format.

  • If your SAP Jam tenant sits on Cloud Platform Identity Authentication, use the URL of that tenant. This looks something like this:

See Also

2280039 - File Sync Client availability for extranet users - SAP Jam


File Sync Client, SAP Jam, Company Domain for SAP Jam tenant , KBA , LOD-SF-JAM-FSC , File Sync Client , LOD-SF-JAM , SAP Jam , How To


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