SAP Knowledge Base Article - Public

2589934 - Background information not visible for managers when user is under Global Assignment

Symptom

When user is under Global Assignment, managers are unable to see background blocks, as they keep loading.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Login or proxy as a manager;
  2. Go to a employee's profile that is currently under Global Assignment;
  3. Scroll down to a background block;
  4. See that it keeps loading.

Cause

By default, background information is displayed based on users rather than persons. With multiple employment, including global assignments, concurrent employment, and rehire with new employment, a person has multiple user IDs and each user has a People Profile. So when you are viewing one of the profiles for the person in People Profile, only background information related to the user ID, which may be inactive, is shown.

Resolution

In order to resolve it, you can enable custom background information blocks and Pixel Perfect Talent Card (PPTC) in People Profile to display all records of background information about a person so that even if the person has multiple employment, all background information records are shown under each employment.

To do so, follow the steps below:

  1. Go to Admin Center  Company System and Logo Settings.
  2. Select the option Enable Person-Based Background Information Blocks.
  3. Save your changes.

Keep in mind that if users have permission to view or edit a custom background data element related to one employment of a person with multiple employment, then users can view or edit all records related to the person in the custom background information block and Pixel Perfect Talent Card, including those related to inactive users.

Keywords

Global Assignment, background element, background information, background portlet, GA, do not load, keeps loading, loading, manager, view, can not, cannot, can't, see, access, Trend Data, home employment, permission, RBP, EDU-8309
 
 
 
 
, KBA , LOD-SF-EC-CGA , Global Assignment & Concurrent Employment , LOD-SF-EC , Employee Central , Product Enhancement

Product

SAP SuccessFactors HXM Suite all versions