SAP Knowledge Base Article - Public

2590029 - No Records Found While Searching for Child Accounts in Account Hierarchy Work Center View


You are trying to use the search bar in the Account Hierarchy work center view to locate a child account that's part of one of the hierarchies. However, the system does not return any results.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Accounts work center.
  2. Access the Account Hierarchy work center view.
  3. Search for any account that is a child in one of the hierarchies.
  4. System does not show any data.


This is the expected system behavior.


The standard search for Account Hierarchy only fetches top level (parent) accounts. Please use the advanced search option to filter for child accounts.


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