- Newly created users cannot logon to SAP Analytics Cloud (SAC).
- The following error message appears:
"It seems your profile is not configured for this system."
- The system uses the default authorization page (accounts.sap.com).
- The system uses an e-mail address for SAML User Mapping.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Analytics Cloud
- SAP Cloud Identity
Reproducing the Issue
- Create a new user.
- Try to logon following the steps in the e-mail sent by system.
- Notice the error.
- The ID is case sensitive. The user ID, email, or Custom SAML user mapping must have an exact match between the SAML identity provider (IDP) and SAC.
- For example, if the email returned by the SAML IDP is email@example.com and the email used in SAC is User@company.com, the mapping will fail because the username is capitalized in SAC but is lower case in the IDP.
- Make sure that the system uses e-mail addresses for the SAML User Mapping.
- Logon to the SAC system with the system owner ID.
- Go to the Security > Users screen in SAC.
- Click export on the upper right-hand corner.
- Open the downloaded user.csv file and review the e-mail addresses for the SAML_USER_MAPPING column.
- Check the e-mail address on the IDP side (accounts.sap.com) for the user that cannot logon. (In our case it is user "b b").
- Change the e-mail address in SAP Analytics Cloud to match the e-mail address in the IDP.
For example, change B.firstname.lastname@example.org to email@example.com.
- The logon will work afterwards.
- 2418513 - It seems your profile is not configured for this system message after logging into SAP Analytics Cloud
- 2824009 - Some users get the error "It seems you profile is not configured for this system" when logging into SAP Analytics Cloud configured with Custom SAML Authentication
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
C BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, contact, administrator, notify, email, LTNT, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software , KBA , sac saml sso configuration , LOD-ANA-ADM , SAC Administration , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem