2590401 - Not Possible To Add Ticket Interactions Component Outside Interactions Facet In RUI / Fiori

You want to have the Ticket Interactions, currently on Interactions facet of a ticket, displayed on a different screen of the system (e.g. Overview facet of the ticket), but you're not able to add that component on the desired screen.

SAP Hybris Cloud For Customer Fiori / Responsive UI (RUI)

This is a restriction of the Fiori UI as the Interaction control, differently than HTML5 UI, is now built as an Embedded Component and cannot be moved anywhere else in the application.

Standard system behaviour.

KBA , AP-RC-MOB-UIF , Responsive UI , Problem

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711