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SAP Knowledge Base Article - PreviewSymptom
You are using Ticket data source and you have seen that the Country characteristic under Agent is showing as Not Assigned, however, you are able to see the Country assigned to the Agent in the Ticket.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , AP-RC-ANA-DT-MDA , C4C, ByD, Travel: Datasource / MDAV Design time , How To
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