SAP Knowledge Base Article - Public

2591001 - You Receive a Dump When Changing Filter To My Teams Tickets

Symptom

You receive a dump when you change the filter in the Queue work centre view OWL (Object Work List) to My Teams Tickets.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Queue work centre view.
  2. Change the filter from ABC (ABC represents default filter) to My Teams Tickets.

Result: You receive a dump.

Cause

The work centre view ID QUEUE_WCF_MOBILE has been assigned to your user. This work centre view is Deprecated.

Resolution

  1. Go to the Administrator work centre.
  2. Go to the Overview view.
  3. Click on Business Users.
  4. Search for the affected user.
  5. Click Edit Access Rights.
  6. Deselect the work centre view ID QUEUE_WCF_MOBILE from affected user.

If the user has a business role assigned, then edit the business role and remove the work centre view ID QUEUE_WCF_MOBILE from the role.  Please then choose actions and update all users with the role assigned.

 

Keywords

Business Role, Tickets, Error, Service, My Teams Tickets, Fiori, RUI, Client , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions