Symptom
Instructors record completion for Class attendees.
Environment
SAP Successfactors Learning
Resolution
To record completion of a Class, Instructors need to use the 'Record Completions' button instead of 'Edit Attendance'/'Record Attendance'.
Here are where you can see the 'Record Completions' button.
- My Classes > SCHEDULED CLASSES > ***Select Class*** > USERS (It is available in 'SCHEDULED CLASSES' if '' is enabled in Global Application Settings and class has already started.)
- My Classes > PAST CLASSES > ***Select Class*** > USERS My Classes > AUTHORIZED TO TEACH
- 'Record Completions' button will not be available for an Instructor if the setting in the 'Item/Class > Purchasing > Purchasing Option' is anything other than "No Charge".
Please note the difference in behvaior in the mobile app: https://help.sap.com/viewer/e88161fd67224c2bb81cc18c207a633b/latest/en-US/fa79a446774147e5ad09c9fb485df954.html
Note as defect in 1H2021 (b2105) 'Record Completions' button was available for an Instructor even if the setting in the 'Item/Class > Purchasing > Purchasing Option' is anything other than "No Charge". This fix was resolved in 2H2021 (b2111) and will be updated to notable fixes documentation soon. In addition product management are working on an alternative to achieve incorrect/unsupported but desired behavior introduced by defect in b2105, see KBA 2564775 3rd scenario.
See Also
Keywords
sf, class, instructor, complete, completion, record, LMS, learning, INC1281553, CS20210002415300, records completion, Purchasing Option, no charge , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS , Learning Management System , How To