2591134 - Unable To Convert Time Entries To Time Item In Tickets

When Converting a Time Entry to a Time Item in Tickets,the Service Items are not available for selection.

1. Go to Service work center.
2. Go to Tickets view.
3. Open Ticket 123(where 123 is Ticket Id).
4. Navigate to Time Entries facet.
5. Select the relevant Time entry.
6. Click on the cogwheel icon and select Create Time Item(s).

When you select the value help for Service Item field no records are displayed for selection.

For a Product to appear in the search help of the Create Time Item(s), the Product needs to be marked for usage 'Service'.

Follow the below mentioned steps:

1. Go to Products work center.
2. Go to Product Administration view.
3. Open Product ABC(where ABC is the Product Name).
4. From the header , select the value for Usage field as 'Service'.
5. Save the changes.

Service Item , Service Ticket , KBA , ticket , time entry , LOD-CRM-SRP-TE , Time Entry , Problem

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