2591170 - Duplicate Check is not Working for Accounts

The Duplicate Check seems to not working properly for Accounts.

SAP Sales Cloud

1. Go to the Customer workcenter.
2. Select the Account view.
3. Select New and create a New Account with an exisiting Account Name : XXX.
4. No results are found in the Duplicate Check.

Result: The Duplicate Check for the exisiting Account Name does not work as expected.

The exisiting Account XXX is an Obsolete Account. The Duplicate Check does not regard Obsolete Accounts, it searches only Active and Blocked Accounts unless you include it to the search by scoping.

To include obsolete accounts, turn on the scoping option: "Include Obsolete Business Partner in Duplicate Check".

• KBA 2340526  Duplicate Check
• KBA 2537547 Business Partner Duplicate Check Calculation Rules
• SAP Help Portal: Configure Duplicate Check to Include Obsolete Accounts

Duplicate Check, Accounts, obsolete, inactive, blocked , KBA , LOD-LE-BP-BP , Business Partner , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions