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SAP Knowledge Base Article - PreviewSymptom
While performing an Incident search in Solution Manager using SM_CRM, you find that the "Status" column in the results list contains SLA Status values
as well as the expected User Status values
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
SOLMAN, Direct User status , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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