SAP Knowledge Base Article - Public

2591803 - Outlook Email Sync with GMAIL Server


You are trying to sync data e.g. Appointments, Contacts, etc. from Outlook to C4C with a Gmail Server however during sync process it gets with status Synchronization Started and never finishes


SAP Hybris Cloud for Customer


Gmail Server does not handles folders the way Exchange Server does and causes this behavior


You have to create a local PST and using the Add-in settings (steps below) move the default folder of the add-in to the PST

  1. Go to the SAP Outlook Add-in tab in Outlook
  2. Click Settings
  3. Go to Sync Folders tab
  4. Click under XYZ (XYZ is the folder related to the sync object you want, like Contacts)
  5. Select the PST you created before


Outlook; Add-in; Sync; , KBA , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions