SAP Knowledge Base Article - Public

2591817 - Problem (Configuration) - Unable to Access New Employee Step When Using Apple's IOS iPad or iPad Pro - Onboarding 1.0


This article provides information about receives compatibility message when the candidate tries to access New Employee Wizard/Candidate Paper Work using Apple's IOS iPad or iPad Pro.


  • SAP SuccessFactors Onboarding 1.0
  • Apple's IOS Ipad and Ipad Pro

Reproducing the Issue

  1. Hiring Manager finishes the Post-Hire Verification Step
  2. The welcome e-mail is sent to candidate
  3. Candidate opens Onboarding Welcome e-mail and access the New Employee Wizard link
  4. Candidate experience compatibility error message


The option 'AllowiPadWithoutDocuSign' is not set in 'Account Options' in SAP SuccessFactors Onboarding back-end.


For Customers

Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case to request enablement of mobile function of Onboarding.


For Partners

Kindly review KBA 2444571 on how to enable mobile Onboarding in Apple's IOS (Ipad and Ipad Pro).

See Also

If DocuSign eSignature is enabled, turn on the feature Add Outside Signing Support by selecting 'Yes'. See KBA 2569994 on how to configure DocuSign.


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