Symptom
A ticket was created via an email channel or the web service ManageEmailActivityIn. Now you want to change the field Source (DataOriginTypeCode) from Email to Internet using the web service ManageServiceRequestIn.
After changing the field Source the initial content/description of the email is displayed twice under Interactions.
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Environment
SAP Hybris Cloud for Customer
Product
Keywords
Ticket, Source, Web Service, Duplicated, Interaction, ManageServiceRequestIn, ManageEmailActivityIn , KBA , ticket, source, web service , web service, duplicated, interaction , manageservicerequestin, manageemailactiv , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , LOD-LE-AM , Activity Management , Problem
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