2592135 - Interaction Duplicated After Changing the Source of a Ticket via Web Service ManageServiceRequestIn

Symptom

A ticket was created via an email channel or the web service ManageEmailActivityIn. Now you want to change the field Source (DataOriginTypeCode) from Email to Internet using the web service ManageServiceRequestIn.

After changing the field Source the initial content/description of the email is displayed twice under Interactions.

Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Source, Web Service, Duplicated, Interaction, ManageServiceRequestIn, ManageEmailActivityIn , KBA , web service, duplicated, interaction , ticket, source, web service , manageservicerequestin, manageemailactiv , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , LOD-LE-AM , Activity Management , Problem

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