Symptom
-
Rich Text Editor doesn't display any content
-
Cannot modify content on a panel
Environment
-
Onboarding
-
Panel Designer
Cause
We've determined & learned that some environments load the Rich Text Editor slowly, as it is a Javascript file that is sent from our servers to a user's local machine. As this is dependent on some customer's internet connectivity and other factors, this is sometimes delayed in its delivery to customers. In any regard, we've been unable to replicate the "blank RTE" issue unless we are working on a slow/throttled internet connection.
Resolution
Please clean cache and try to modify content again
Keywords
- Rich Text Editor
- Panel Designer
- Change content
Product
SAP SuccessFactors Onboarding all versions