2592500 - ‘Forward Form to’ – Route Map Step Name Displays Instead of the Form Recipient's Name on Send to Next Step Page - Performance Management

The Route Map Step Name appears instead of the Form Recipient’s Name or vice versa when sending the Form to the next step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Performance Management
• SAP SuccessFactors Recruiting Management

1. Configure the PM form Route Map with a Collaboration step.
   
   
   
2. Configure the PM form Route Map with a Single Role step.
   
   
   
3. Configure the PM form Route Map with an Iterative step. (1 role for entry user, 1 role for exit user)
   
   
   
   
4. Configure the PM form Route Map with an Iterative step. (2 roles for entry user, 1 role for exit user)
   
   
   
   
5. Launch the form for the employee and send it to the 2^nd step. (Manager Assessment – Collaboration)
   
   
   
   
6. Forward Form to ‘Route Map Step Name’ will appear as the form will be sent at the same time to more than 1 recipient.
7. Send form to the 3^rd Route Map Step. (Single Role – specific user)
   
   
   
   
8. Forward Form to ‘Recipient’s name’ will appear as it will be sent to one person at this time.
9. Send form to the 4^th Route Map Step. (Iterative Step)
   
   
   
   
10. Forward Form to ‘Recipient’s name’ will appear as it will be sent to one person at this time.
11. Send form to the next step.
    
    
    
    
12. Managers name appears as form will be sent to manager for Iterative steps exit.
13. Send from to the 5^th step.
    
    
    
    
14. An option will appear to select the entry user in the Iterative step to whom the form will be sent.

When the form is sent to the Collaboration step, the Route Map Step name will appear instead of the Recipient’s name, as more than one user receives the form at the same time.

It is the expected behaviour that the Route Map Step Name will appear instead of the Recipient’s name after ‘Forward Form to’ when the form in the next step is received by more than 1 user simultaneously.

Performance Management, Form Document Routing, Route Map, Forward Form to, Send Form to Next Step, send to next step, pm, review, form, routing, display, recipient, username, step name, collaborative, iterative, single , KBA , LOD-SF-PM , Performance Management , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-MTR , 360 Multi Rater , Problem

SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions