SAP Knowledge Base Article - Public

2592560 - "The version of SAC server is not supported by android application." in SAP Analytics Cloud App for Android Devices

Symptom

When accessing a Quartlerly Release Cycle (QRC) SAP Analytics Cloud tenant using the SAP Analytics Cloud App for Android, the following error message can be seen;

  • "The version of SAC server is not supported by android application."

Environment

  • SAP Analytics Cloud Wave 2020.2.X
  • Quarterly Release Cycle (QRC)

Reproducing the Issue

  1. Navigate to Google Play Store
  2. Search for "SAP Analytics Cloud" found at https://play.google.com/store/apps/details?id=com.sap.epm.fpa
  3. Download and Install the App
  4. Enter SAP Analytics Cloud credentials for QRC Tenant
  5. Observe the error message

Cause

  • SAP Analytics Cloud for Android, version 1.0.0 was released on February 17, 2020. However, the minimum SAP Analytics Cloud version required to use this app is 2020.03.
  • However, as of April 2020, SAP Analytics Cloud tenants updated on a Quarterly basis will be on Wave 2020.2.X.

Resolution

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, android, device, devices , KBA , LOD-ANA-MOB , SAC Mobile , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

Product

SAP Analytics Cloud 1.0