SAP Knowledge Base Article - Public

2592560 - "The version of SAC server is not supported by android application." in SAP Analytics Cloud App for Android Devices


When accessing a Quartlerly Release Cycle (QRC) SAP Analytics Cloud tenant using the SAP Analytics Cloud App for Android, the following error message can be seen;

  • "The version of SAC server is not supported by android application."


  • SAP Analytics Cloud Wave 2020.2.X
  • Quarterly Release Cycle (QRC)

Reproducing the Issue

  1. Navigate to Google Play Store
  2. Search for "SAP Analytics Cloud" found at
  3. Download and Install the App
  4. Enter SAP Analytics Cloud credentials for QRC Tenant
  5. Observe the error message


  • SAP Analytics Cloud for Android, version 1.0.0 was released on February 17, 2020. However, the minimum SAP Analytics Cloud version required to use this app is 2020.03.
  • However, as of April 2020, SAP Analytics Cloud tenants updated on a Quarterly basis will be on Wave 2020.2.X.


See Also

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SAP Analytics Cloud 1.0