Symptom
When accessing a Quartlerly Release Cycle (QRC) SAP Analytics Cloud tenant using the SAP Analytics Cloud App for Android, the following error message can be seen;
- "The version of SAC server is not supported by android application."
Environment
- SAP Analytics Cloud Wave 2020.2.X
- Quarterly Release Cycle (QRC)
Reproducing the Issue
- Navigate to Google Play Store
- Search for "SAP Analytics Cloud" found at https://play.google.com/store/apps/details?id=com.sap.epm.fpa
- Download and Install the App
- Enter SAP Analytics Cloud credentials for QRC Tenant
- Observe the error message
Cause
- SAP Analytics Cloud for Android, version 1.0.0 was released on February 17, 2020. However, the minimum SAP Analytics Cloud version required to use this app is 2020.03.
- However, as of April 2020, SAP Analytics Cloud tenants updated on a Quarterly basis will be on Wave 2020.2.X.
Resolution
- If you are using a SAP Analytics Cloud tenant which is updated on a Quarterly basis (Quarterly Release Cycle), then you will receive an update to SAP Analytics Cloud in Q2, which will meet the requirements for use with the SAP Analytics Cloud for Android App.
- For more information regarding the Quarterly Release Cycle (QRC) update frequency, please take a look at the resources below;
See Also
- See SAP Analytics Cloud > Learning > Product Updates > Mobile Future Direction.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, android, device, devices , KBA , LOD-ANA-MOB , SAC Mobile , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem