2592626 - No Response from Customer on Expert Chat or Session Opened with Inaccurate Information

The role of this KBA is to be used in very rare occasions where you have not received any response from a customer/partner in Expert Chat or the session was opened with an inaccurate information and the session need to be closed.

• Chat may have been logged by mistake.
• The Customer may have resolved the issue.
• Chat Session opened with an inaccurate information (e.g. Customer Name, CompanyID).
• Customer inactivity during the session. 

This KBA Should only be used when you have made every effort to contact a customer in Expert Chat or the session was closed due to inaccurate information. Both chat resulted in a Chat case

No Response, Expert Chat, Chat case, No Reply, Wrong Chat , KBA , LOD-SF-INT , Integrations , How To