Symptom
- Recurring report job not running.
- In Reports > Report JOBS > Status show "Disabled".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Login as an admin user.
- Navigate to Reports > Report Jobs
or If for another admin > Under "Owner name" select "other" and search for the admin > Report Jobs - Note that the report jobs status is disabled
Cause
If the admin did not disable the report job it is possible that the admin account was locked.
Locking an admin account will disable all the scheduled reports and the background jobs (for example connectors, APM) scheduled from this admin account.
Resolution
To verify if the admin account is locked:
- Learning Administration > Security > Administrator
- Ensure the radio button is set for "locked" or "both" if you are unsure of the current status
- Search for the admin account
If the admin was locked but is still in activity, you can unlock the account by unchecking the locked box and click "Apply Changes".
Please note that this will NOT reactivate the report jobs, they will have to be reactivated manually in the Report Jobs > Edit schedule > check the box next to "Scheduled this Process"
See Also
The following enhancement requests may interest you:
Keywords
Delete, Report, Jobs, Scheduled, Delete Report Jobs, Deled Scheduled Report, Recurring, Lock, Admin, locked , KBA , lmsadminui , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , How To