SAP Knowledge Base Article - Public

2592645 - Recurring reports are disabled

Symptom

  • Recurring report job not running.
  • In Reports > Report JOBS > Status show "Disabled".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login as an admin user.
  2. Navigate to Reports > Report Jobs
    or If for another admin > Under "Owner name" select "other" and search for the admin > Report Jobs
  3. Note that the report jobs status is disabled

Cause

If the admin did not disable the report job it is possible that the admin account was locked.

Locking an admin account will disable all the scheduled reports and the background jobs (for example connectors, APM) scheduled from this admin account.

Resolution

To verify if the admin account is locked:

  1. Learning Administration > Security > Administrator
  2. Ensure the radio button is set for "locked" or "both" if you are unsure of the current status
  3. Search for the admin account

    1.b.png

If the admin was locked but is still in activity, you can unlock the account by unchecking the locked box and click "Apply Changes".

Please note that this will NOT reactivate the report jobs, they will have to be reactivated manually in the Report Jobs > Edit schedule > check the box next to "Scheduled this Process"

See Also

The following enhancement requests may interest you:

Keywords

Delete, Report, Jobs, Scheduled, Delete Report Jobs, Deled Scheduled Report, Recurring, Lock, Admin, locked , KBA , lmsadminui , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , How To

Product

SAP SuccessFactors Learning all versions