SAP Knowledge Base Article - Public

2592762 - Location contact notification

Symptom

  • When a class location changes or a new schedule is added to a location, the contact email of that location is not notified automatically by the system.
  • Any changes in location need the person in charge of the location to be emailed and notified.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Go to the class and perform any modification in the Location, the location's contact doesn't receive any email notification regarding the modifications performed.

Cause

The contact's email address for the location is for information purposes only and is not configured to trigger any system notifications as can be seen in Template ID to Trigger to Receiver Map.

Resolution

The system is working as designed and to modify the system behavior an enhancement request could be created.

Please support the following enhancement request: https://influence.sap.com/sap/ino/#/idea/41851.

Keywords

SAP, SF, SuccessFactors, Learning, class, notification, email, contact, location, facility , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS , Learning Management System , Product Enhancement

Product

SAP SuccessFactors Learning all versions