Symptom
- When a class location changes or a new schedule is added to a location, the contact email of that location is not notified automatically by the system.
- Any changes in location need the person in charge of the location to be emailed and notified.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
Go to the class and perform any modification in the Location, the location's contact doesn't receive any email notification regarding the modifications performed.
Cause
The contact's email address for the location is for information purposes only and is not configured to trigger any system notifications as can be seen in Template ID to Trigger to Receiver Map.
Resolution
The system is working as designed and to modify the system behavior an enhancement request could be created.
Please support the following enhancement request: https://influence.sap.com/sap/ino/#/idea/41851.
Keywords
SAP, SF, SuccessFactors, Learning, class, notification, email, contact, location, facility , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Product Enhancement