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SAP Knowledge Base Article - PreviewSymptom
You receive an email notification explaining that 'Ticket ABC has been assigned' (ABC represents ticket ID) even though the Fine Tuning activity Business Task Management for Customer Care is not added to the project.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
BTM, Ticket, Assigned to, Email, Notification , KBA , btm , email , notification , ticket , task , business configuration , LOD-CRM-SRP , Service Request Processing , How To
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