SAP Knowledge Base Article - Preview

2592864 - You Receive an Email Notification Saying 'Ticket ABC has been assigned'

Symptom

You receive an email notification explaining that 'Ticket ABC has been assigned' (ABC represents ticket ID) even though the Fine Tuning activity Business Task Management for Customer Care is not added to the project.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

BTM, Ticket, Assigned to, Email, Notification , KBA , btm , email , notification , ticket , task , business configuration , LOD-CRM-SRP , Service Request Processing , How To

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