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SAP Knowledge Base Article - PreviewSymptom
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
You are working with the C4C Extended App on an iOS or Android phone and wish to send e-mails via service tickets.
After opening a ticket the E-mail facet is missing. The facet is working fine in browser with Fiori layout or on iOS and Android tablets.
Read more...
Environment
- SAP Cloud for Customer for Android phones
- SAP Cloud for Customer for iOS phones
Product
SAP Cloud for Customer for Android, extended edition, binary shipment all versions ; SAP Cloud for Customer for iOS, extended edition, source code shipment all versions
Keywords
E-mails facet, service tickets, iOS, Android, ticket, missing , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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