Symptom
You are working with the C4C Extended App on an iOS or Android phone and wish to send e-mails via service tickets.
After opening a ticket the E-mail facet is missing. The facet is working fine in browser with Fiori layout or on iOS and Android tablets.
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Environment
- SAP Hybris Cloud for Customer extended edition for Android phones
- SAP Hybris Cloud for Customer extended edition for iOS phones
Product
SAP Cloud for Customer for Android, extended edition, binary shipment all versions ; SAP Cloud for Customer for iOS, extended edition, source code shipment all versions ; SAP Hybris Cloud for Customer for Android, extended edition, source code shipment all versions ; SAP Hybris Cloud for Customer for iOS and SAP Hybris Solutions, source code shipment all versions
Keywords
"E-mails facet" "service tickets" "iOS" "Android" "ticket" "missing" , KBA , e-mail , ios , android , facet , service tickets , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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