SAP Knowledge Base Article - Public

2592957 - Error Message Occurred With Fingerprint id = e98b397503a51c9783b90354d575c59231812b66


You would receive an application error when Updating g Employee Central User, job information, global assigment information or Termination information.

The application error id would be accompanied by the fingerprint id = e98b397503a51c9783b90354d575c59231812b66

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • Employee Central - Employee Information
  • Employee Central - Job Information

Reproducing the Issue

Please see Example of issue below

First troubleshoot 

  1. Go to Admin tool- Check tool
  2. Select EC Core-Run
  3. Result : Picklist-MissingPicklistEvents


Second troubleshoot 

  1. Go to Add Global assigment
  2. Fill all setion
  3. Submit and example of error: errorId=eabebc34-acde-458e-9ea1-ccc57ce826c1, fingerprint=e98b397503a51c9783b90354d575c59231812b66, timestamp=2018-01-22T11:18:11.874+0100, server=71sc2bcf10t, versionInfo=Release%3A%20b1711.201801181414%0A%20%20%20%20Server%3A%2071sc2bcf10t%0A%20%20%20%20Timestamp%3A%202018-01-22T11%3A13%3A18.631%2B0100

Third troubleshoot 

  1. Go to MSS or Take action
  2. Terminate
  3. Submit and example of error:


Misconfiguration of Event Picklist file


PLease Download Employee Central Master Picklists from here and Import

  1. Go to Admin Tool- Picklist Management
  2. Cilcik on Import picklist(s)-
  3. Click Yes
  4. Submit

Please Import Picklist file


Special Note:

Events are occurrences that span the various stages of an employee’s lifecycle from hire to rehire. Technically, events are defined in picklists.

Q) is it possoble to change or Modify  SAP SuccessFactors  predelivered Events Picklist?

A) You can’t create new events or change existing ones, except for their labels.

As seen above,this is a list of events delivered by SAP SuccessFactors:  Additional Job , Assignment , Assignment Completion ,Job Change ,Completion of Probation ,Data Change ,Demotion ,Furlough ' Hire  Job Reclassification  Pay Rate Change Position Change ' Probation ' Promotion ' Rehire ' Return from Disability ' Return to Work ' Suspension ' Termination ' Transfer Add Global Assignment , End Global Assignment , Obsolete , Start Pension Payout


ECT-91035, Global Assignment ,Picklist, event, external code, fingerprint=e98b397503a51c9783b90354d575c59231812b66,predelivered,check tool , KBA , LOD-SF-EC-GA , Global Assignment , Problem


SAP SuccessFactors Employee Central all versions