SAP Knowledge Base Article - Public

2592998 - Text Between < > Are Not Shown in E-mails


When you send an e-mail to the SAP Hybris Cloud for Customer, the e-mail reaches the system with no issues, but the text between angle brackets (< >) is not present.


SAP Hybris Cloud for Customer 1711/04


Currently, the system will not shown text between angle brackets as they are considered tags.


This is the SAP Hybris Cloud for Customer expected behaviour. In case the angle brackets are not used, the text will be correclty shown.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. You can find more details about the services offered by Cloud Service Center on You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


E-mail ; Text ; Angle Brackets ; Brackets ; Tags , KBA , LOD-CRM-SC-EML , Email , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions