2593001 - An Activity Is Created for a Contact Whose Permission Is Set to Not Be Contacted via a Communciation Channel

You defined that a contact should not be contacted in Marketing Permissions.

However, after the sales campaign is executed, activities for this contact get created even though the marketing permission is set to opt-out.

SAP Hybris Cloud for Customer

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

marketing permission, phone call, contact, target group, consent, Opt-Out , KBA , LOD-CRM-ACT , Activities , How To

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Visit SAP Support Portal's SAP Notes and KBA Search.