SAP Knowledge Base Article - Preview

2593001 - An Activity Is Created for a Contact Whose Permission Is Set to Not Be Contacted via a Communciation Channel

Symptom

You defined that a contact should not be contacted in Marketing Permissions.

However, after the sales campaign is executed, activities for this contact get created even though the marketing permission is set to opt-out.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

marketing permission, phone call, contact, target group, consent, Opt-Out , KBA , LOD-CRM-ACT , Activities , How To

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