SAP Knowledge Base Article - Public

2593161 - Missing Drop Down Help For Account/Company in Lead Creation.

Symptom

User not able to choose the Account/Company as the value help is missing in lead creation.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Choose view Leads.
  3. Choose button New.
  4. For the fields Account and Company the value help is missing.

Cause

The 'use existing account' check box is set to false, so you are creating a lead with no valid acount in the system.

Resolution

  1. Go to Sales work center.
  2. Choose view Leads.
  3. Choose button New.
  4. Select the check box Use Existing Account.
  5. Now the value help should be visible for you to choose the accounts that are in the system.

Keywords

CLoud for Customer, C4C Sales & Activities, Leads , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions