SAP Knowledge Base Article - Public

2593290 - Issues with MDF Object Data - EC Data Not Appearing

Symptom

  • Mentoring Not Loading
  • Succession MDF data/object not loading/working
  • Compensation MDF data/object linked with Employee Central not loading/showing
  • Employee Central MDF data/object not showing/working
  • Errors being caused with MDF enabled objects/functions running on MDF

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Compensation & Variable Pay
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Succession Management

Cause

Occasionally errors may be caused/data may not show when it runs on MDF framework due to caching errors/the information is not synching correctly across the framework.

Resolution

Customer Support/Partners Only:

Step 1:

  1. Open Provisioning
  2. Locate MDF Cache Tool
  3. Clear Cache

Step 2:

  1. Open Managed Scheduled Jobs
  2. Create New Job
  • Job Name: Name the Job (the same as the job type usually)
  • Job Owner: An Active user in the system (support user can be used)
  • Job Type: "MDF Object Definition to DB Sync"

   3. Create and Run It Now

Note: customers has the possibility to directly run this job from the Admin Center, however the prerequisite is that it was previously created at least once from Provisioning. For more information, please check the KB Article 2534674.

See Also

KB Article 2534674 - MDF Object Definition to DB Sync or Refresh Metadata Cache

Keywords

sf, success factors, EC, CMP, VRP, CDP, cache, Sync MDF, Mentoring Error, Object Definition, Data Model, metadata, Meta Data Framework, .Name, .Label, .Extension, .JobCode , KBA , LOD-SF-EC , Employee Central , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-CMP , Compensation Management , LOD-SF-MEN , Mentoring , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Succession & Development all versions