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SAP Knowledge Base Article - PreviewSymptom
The automatic determination of the Service Technician Team in a Ticket based on an Installed Base or Registered Product does not work.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Service, Technician, Team, automatic, Determination, Rules, Installed Base, Registered Product, Involved Parties , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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