Symptom
Introscope Webview does not show the dashboard custom metrics. A Null pointer exception (NPE) is thrown:
[ERROR] [WebView] Identifier: 1001.1516086759 - receiveMessage() failed for : com.ca.apm.introscope.workstation.webapp.server.models.DashboardDetailsModel::2002
java.lang.NullPointerException
at com.ca.apm.introscope.workstation.webapp.server.dashboard.DashboardDataTracker.getData(DashboardDataTracker.java:173)
at com.ca.apm.introscope.workstation.webapp.server.models.DashboardDetailsModel.receiveMessage(DashboardDetailsModel.java:167)
at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager$ModelRequestThread$1.run(ModelManager.java:483)
at java.lang.Thread.run(Thread.java:722)
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Environment
Solution Manager 7.1 SP12 and above
Introscope 9.7
Keywords
Introscope Webview Workstation Custom Metrics DashboardDetailsModel , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem
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