Symptom
The 'Launch HTML5' Button is missing in Responsive UI.
Environment
Cloud For Customer 1802, Responsive UI.
Reproducing the Issue
-
Log into the Responsive UI.
- Click on the username in the top right corner.
- Notice that the Launch HTML5 Button is missing.
Cause
This is caused by the Company Setting Disable User Personalization Features.
Resolution
-
Log into the HTML5 UI as a Key User. (https://myxxxxxx.crm.ondemand.com/sap/public/ap/ui/runtime?client_type=html)
- Click on Adapt.
- Click on Company Settings.
- Uncheck the Disable User Personalization Features.
Keywords
Launch HTML5, Button, missing, disappeared , KBA , AP-RC-MOB-UIF , Responsive UI , Problem
Product
SAP Cloud for Customer add-ins 1802