SAP Knowledge Base Article - Public

2593531 - Email Notification when Importing Inactive Users Shows Zero Updated Records


When you change the user(s) status from active to inactive in the UDF then import that file into SFSF you receive an email notification showing zero users imported/updated.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Reproducing the Issue

  1. Change the user(s) status(es) from active to inactive in the UDF - User Data File
  2. Import the UDF file via Basic Import
  3. You receive a notification stating that zero users were imported/updated

user import.JPG


This is an expected behavior since SFSF only processes as new in the system the changes made from importing from inactive to active status. You will receive an email notification stating the number of users that were updated/imported only when you change the status from inactive to active.

See Also

2087504 - Data Imports & Exports: Explanation of the Fields in the Employee Import File: User Import File - Platform


user import, email notification, UDF, data import, basic import, employee data file , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-UIM , Employee Import Issues , Problem


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