2593564 - Clicking Reply or New on the E-Mails Facet in a Ticket in RUI Simulation Leads to an Exception

You open the Ticket screen in RUI Simulation in HTML5 and click the Reply or the New button on the E-Mails facet but encounter an error message: 'Exception Occurred. An error occured. Try resuming your work. If you still face issues, open an case.'

SAP Cloud for Customer core applications

1. Log on to the system in the RUI/Fiori layout.
2. Navigate to the Service work center.
3. Open the Tickets view.
4. Open any ticket.
5. Select your Profile and click Open layout in HTML5.

6. Navigate to the E-Mails facet.
7. Click Reply or New.

The exception occurs, as seen below:

The E-Mails facet is available only in RUI/Fiori layout, it gives an exception upon pressing a button on this facet while in HTML5 layout.

This is a current limitation that will be resolved in an upcoming release.

RUI, Fiori, HTML5, Exception, Error, Layout, E-Mails, Emails, Reply, New , KBA , error , rui , fiori , html5 , exception , layout , new , reply , e-mails , emails , LOD-CRM-SRP-INT , Ticket Interactions , Product Enhancement

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions