Symptom
You are modifying any entry for any user in manage users then after clicking on save you face an application error message.
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Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Manage Users
- Look for any user
- Modify any entry
- click on Save
- You will face the application error window
Example:
application error: errorId=d963e650-0bac-45e3-9ed6-d1f1926fdd1e, fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3, timestamp=2018-01-24T09:54:44.293+0000, server=126sc12bcf06t, versionInfo=Release%3A%20b1711.201801181414%0A%20%20%20%20Server%3A%20126sc12bcf06t%0A%20%20%20%20Timestamp%3A%202018-01-24T09%3A54%3A07.768%2B0000
Resolution
You need to refresh the RBP permissions in provisioning and clear the MDF cache in Provisioning, then try again to modífy the entries in Manage Users.
Note:
If you do not have access to provisioning, kindly ask to your Partner/Consultant team or create a ticket to SAP SFSF Support Team referring this KBA note to proceed accordingly.
See Also
2105167 - Company Org Chart - Error - Could not retrieve data for this user
Keywords
manage users, application error, error ID. , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-ERR , UI Application Errors , Problem