SAP Knowledge Base Article - Public

2594161 - Template Format Not Considered for Workflow E-mail


The workflow is sending the e-mail correctly with the correct template, however, the format is different in the e-mails view in Activities work center.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Click on the Workflow Rules.
  3. Click New.
  4. Select Business Object XYZ (XYZ represents the Business Object you want to have the workflow rule configured).
  5. Go to the Define Actions.
  6. Select Rule Type "E-mail".
  7. In the field Template File, attach your HTML Template which contains line breaker.
  8. Save.
  9. Trigger the Workflow to send the e-mail.
  10. Go to the Activities work center.
  11. Click on the E-mails view.
  12. Open the e-mail triggered by the workflow rule.
  13. There is no paragraph or line breaker as your template.


This is the current system behavior. HTML and rich text are not supported in this view.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.


Workflow ; Template ; Format ; E-mail ; Paragraph , KBA , LOD-CRM-ACT , Activities , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions