2594317 - Error message when reporting an case to provider in SAP Business ByDesign

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

You are unable to to send a case to SAP due to the error: "Cannot send to provider: please update your e-mail address and/or telephone number. For help, see the quick guide in the Help Center. To report the case internally, deselect the Forward to service proider checkbox".

error message.jpg

Environment

SAP Business ByDesign

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

BYD, C4C,Report a case, Send case to provider, SAP, Provider, Business ByDesign, Cannot send incident to the provider. , KBA , AP-SSR , SAP Support Request Processing , SRD-CC-CI-CCS , ByD Service Control Center , Problem

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