SAP Knowledge Base Article - Public

2594373 - The file x.jpg is not in the supported list - Employee Profile


  • The file x.jpg is not in the supported list
  • Cannot attach ".jpg" file even with attachment field configured to accept "jpg" file format (file-formats="jpg")

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to: Employee Profile
  2. Edit some portlet with attachment field
  3. Add a jpg file


  1. Go to: Manage Business Configuration
  2. Click: Employee Profile
  3. Click: Background Elements
  4. Click in the target Background Element
  5. Click: Details of attachment field
  6. File Formats add: jpeg
  7. Save

In case you do not have "Manage Business Configuration" option, please contact the SuccessFactors Support requesting to add the file format "jpeg".


jpg, jpeg, supported, list, file, format, file-formats , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-EP-BCI , BCUI & Data Model (XML) Configuration , Problem


SAP SuccessFactors HCM Core all versions