2594426 - Encoding Types for Emails in Tickets

You copy and paste an email sent from Groupware into a Ticket and the all characters appear as #.

Groupware.

1. Send E-Mail in YG-1 Groupware (Encoding : EUC-KR).
2. Receive E-Mail in Cloud for Customer.
3. Select Convert to New Ticket.
4. Copy the Email.
5. Paste the Text in Description of Ticket.

Result: All characters of pasted text appear as #.

Until 1802, we only support UTF-8 and related encoding types.

From 1802, Cloud for Customer supports encoding type Korean - EUC-KR.

KBA , LOD-CRM-SC-EML , Email , Product Enhancement

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1802