Symptom
- You are unsure how a particular user was created.
- The User Data File (UDF) contains admin accounts that are unfamiliar.
Environment
SAP SuccessFactors HCM Suite
Resolution
SAP Partners and SAP Cloud Support team, who have access to Provisioning, can create admin users on behalf of the customer.
These users will by default have access to the admin tool "Manage RBP Admin and Super Admin Access" in Admin Center and they will be able to assign super admin permissions by adding themselves or anyone else to the "Manage RBP Admin and Super Admin Access" page.
Important: Not all users with access to this feature were created from Provisioning. As per the KBA 2344584, you can allow other users to access this page.
To understand how a user was created, you can run a Change Audit report. For more details on this feature, follow the SAP Help Portal guide Change Audit Reports.
Note: as of the 2H 2025 Release, the admin tool previously known as Manage Role-Based Permission Access has been renamed to Manage RBP Admin and Super Admin Access. More details can be found in Manage RBP Admin and Super Admin Access.
See Also
2186617 - Creating new Super Admin User in SuccessFactors
2344584 - How to add access to Role-Based Permission Admin features (Manage RBP Admin and Super Admin Access, RBP Troubleshooting, Manage Permission Roles, Manage Permission Groups and User Role Search)
2744431 - How to Create Change Audit Reports and What Reports are Available - SuccessFactors
Keywords
Provisioning, admin user, admin, admin account, create admin , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-ADM , Admin user creation , How To
SAP Knowledge Base Article - Public