Symptom
- Unable to open a specific report.
- Was able to open the report before.
- Can successfully open other reports in Crystal Reports.
- When attempting to open a specific report in Crystal Reports, it fails with the following error:
'An API call exited abnormally.
Failed to open document.'
Environment
-
SAP Crystal Reports 2016
Reproducing the Issue
-
In Crystal Reports, open a report.
- After few seconds, it then generates the error:
'An API call exited abnormally.
Failed to open document.'
Cause
-
Corrupted report caused the error.
Resolution
-
Since the report is corrupted, use a backup copy of the report.
Keywords
failure, crash, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2016