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2595048 - Unable to add Maternity Leave Absence. Error displayed: System error. Contact system administrator


Unable to add Maternity Leave absence for any employee. Error displayed: System error. Contact system administrator


Employee Central – Time Off : Leave of Absence

Reproducing the Issue

  1. Navigate to Administer Time for any Employee
  2. Choose New Absence
  3. Select Time Type 'Maternity Leave'
  4. Enter all mandatory information
  5. Upon submission, error displays: System error. Contact system administrator


The cause of this error relates to the 'Right to Return' feature when a processing the Position Management Decision rule that is triggered upon submission of the absence.
This rule is located in the 'Right to Return' tab in 'Position Management'.

  1. Take Action > Make Correction on the rule and expand the Parameters being used.
  2. You will find that the code for the Decision Parameter does not equal exactly 'Decision' like is required by the rule engine.



  1. To resolve you will need to create a new rule and when entering the code for the Decision parameter, enter exactly: Decision



System error, Contact system administrator, Maternity Leave, Time Type, New Absence, Position Management, Decision , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC , Employee Central , LOD-SF-EC-RUL , DO NOT USE - Business Rules & Event Derivation , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions