2595084 - Fields Are Greyed Out When Creating a New Contact

When creating a new Contact fields such as E-mail,Phone,Fax,Mobile are greyed out.

SAP Cloud for Customer

1. Go to Customers work center.
2. Go to Contacts view.
3. Click on New to create a new Contact.

Here if you have not selected any Account the fields such as E-mail,Phone,Fax,Mobile will be greyed out.

Once you select an Account these fields will be editable.

In C4C a Contact can be associated with multiple Accounts and every Account Contact relationship will have its own communication details maintained.

To create or edit Personal addresses for the Contact, choose the Addresses facet in Contact.

This is the expected system behavior.

Contact , read only, Customers , KBA , contact , e-mail address , phone , fax , account , LOD-CRM-CON , Contact , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions