SAP Knowledge Base Article - Public

2595137 - Unable to Approve Workflows for all New Hires - Application Error


Unable to Approve Workflows for all New Hires as an Application Error is thrown.
Application Error contains no fingerprint.

Issue effects New Hires and Pending Hires from Onboarding.


Employee Central – New Hire/Rehire

Reproducing the Issue

  1. Add a New Hire to system and trigger the corresponding Workflow
  2. Approver tries to approve the Workflow
  3. Application Error is displayed and approval is not commited

Debugging the approval process in a browser will display a result that the Workflow is timing out due to not receiving a timely response from server.


The cause of this issue is because Dependants (personRelationshipInfo) is configured in BCUI and Succession Data Model XML but the feature is not enabled in Provisioning.


To resolve if personRelationshipInfo is to be used then the feature 'Enable Dependents Management' needs to be enbabled in Provisioning or via Admin Center > Manage Employee Central Settings.
If the personRelationshipInfo is not to be used than it needs to be removed from Succession Data Model XML and re-imported.


New Hire, Workflow, Approve, Approval, Application Error, Pending Hire , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions