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SAP Knowledge Base Article - PreviewSymptom
Service requests/incidents don't calculate the durations/SLA's when the multilevel categorization is updated.
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Environment
- SAP Solution Manager
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-BTX-SRQ-SLA , Service Level Management , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ , Service Request , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , How To
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