Symptom
You noticed that while checking for duplicates in Business Partners the tool considers the Academic Title as part of the name.
Reproducing the Issue
-
Go to Customer work center;
- Then go to Contacts View;
- Click New Button;
- Fill Academic Title;
- Fill Last name and First name;
- Click "Check for Duplicates";
- Duplicate list also includes contacts that have nothing in common besides the academic title.
Cause
The Duplicate Check considers the Academic Title as part of a business partner's name and it will show it as a duplicate.
Resolution
This is the expected system behavior.
Keywords
Duplicate Check, Academic Title, Business Partners , KBA , LOD-LE-BP-BP , Business Partner , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions