Symptom
- While trying to view or refresh Crystal Report with non-admin user in BI LaunchPad, get following error:
The viewer could not process an event. There is no server available to process your request. Please try again later, or contact your system administrator if the problem persists. [RCIRAS0387] ---- Error Code:0 [CRWEB00000119]
- Users that are part of Administrators Group can view the report.
- The Crystal Report is bound to a Server Group.
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI)
- SAP BusinessObjects Enterprise XI 3.x
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Server 2011 ; SAP Crystal Server 2013 ; SAP Crystal Server 2016
Keywords
BI BIP BO BOXI BOE 3.x 3.1 4.1 4.2 4.0 BI4 BO3 4.x [RCIRAS0387] [CRWEB00000119] non admin view Crystal Report Access Level rights , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem
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