SAP Knowledge Base Article - Public

2595634 - Error when trying to upgrade DRTM Goal Management or DRTM Development Goal Purge in Upgrade Center


When trying to upgrade the DRTM Goal Management and DRTM Development Objective Purge features in Upgrade Center, an error is thrown.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Goal Management

Reproducing the Issue

  1. In SuccessFactors Upgrade Center, navigate to Optional Upgrades;
  2. Select either DRTM Objective Management or DRTM Development Objective Management;
  3. Upgrade Now or Retry Upgrade Now.

A dialog window opens with an error message:

DRTM Goal Management error.png


The DRTM Goal Management and/or DRTM Development Management RBP is missing.


DRTM Goal Management Upgrade:

  1. Go to Manage Permission Roles
  2. Select Permission Role (Admin type role)
  3. Permission Settings > User Permissions
  4. Data Retention Management
  5. Select the DRTM Goal Management Permissions and save the role:

DRTM Goal Permissions.png

    6. Navigate to Upgrade Center and retry the upgrade.

Note: If the upgrade is still not successful after enabling the above RBP, contact your Implementation Partner to run the MDF Object Definition to DB SYNC job in Provisioning. Customers has the possibility to directly run this job from the Admin Center, however the prerequisite is that it was previously created at least once from Provisioning. For more information, please check the KB Article 2534674.

DRTM Development Goal Purge Upgrade:

The following workaround can be applied.

  1. In Upgrade Center, upgrade the Mentoring feature first.
  2. After upgrading the Mentoring feature, the DRTM Development Objective Purge will upgrade successfully.

As long as you do not give any users "Mentoring Program Access" permissions or "Mentoring Admin" permissions, no users will see the Mentoring feature.

See Also

KB Article 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF)


Data Retention Time Management, DRTM, Upgrade Center, Objective Management, Development Objective Purge, Goal, CDP, application error, failure. , KBA , csg_q , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , LOD-SF-CDP-ADM , Admin Tools, Permissions, Settings , Problem


SAP SuccessFactors Performance & Goals all versions