Symptom
- An application error occurred
- Logs shows "Illegal character in opaque part at index 6: https:\\LMStenantID.plateau.com/learning/"
Environment
- SAP SuccessFactors HCM Suite Platform (BizX)
- SAP SuccessFactors Learning Management System (LMS)
Reproducing the Issue
Navigate to any LMS content from Bizx home and see error.
Cause
Incorrect configuration of the learning URL in provisioning.
Resolution
- The URL contains double backslash instead of double forward slash after network protocol e.g. https:\\LMStenantID.plateau.com/learning/
- Update the URL to have https:// instead in provisioning
- The URL should be: https://LMStenantID.plateau.com where LMStenantID is the specific name of the LMS tenant URL external ID
Note: You will need provisioning access in order to make this change
Keywords
SAP success factors sf lms bizx An application error has occurred plateau learning provisioning , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , Problem
Product
SAP SuccessFactors Learning all versions ; SAP SuccessFactors platform all versions