SAP Knowledge Base Article - Public

2595638 - An application Error has occurred - error linked to learning configuration


  • An application error occurred
  • Logs shows "Illegal character in opaque part at index 6: https:\\"


  • SAP SuccessFactors HCM Suite Platform (BizX)
  • SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Navigate to any LMS content from Bizx home and see error.


Incorrect configuration of the learning URL in provisioning.


  • The URL contains double backslash instead of double forward slash after network protocol e.g. https:\\
  • Update the URL to have https:// instead in provisioning
  • The URL should be: where LMStenantID is the specific name of the LMS tenant URL external ID
    Note: You will need provisioning access in order to make this change


SAP success factors sf lms bizx An application error has occurred plateau learning provisioning , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors Learning all versions ; SAP SuccessFactors platform all versions