SAP Knowledge Base Article - Public

2595682 - File Upload into WebDav Folder of C4C from SAP PO is not working


You are trying to upload file into WebDav folder of C4C system from SAP PO. PO Logs show that message has been transmited successfully, but the file never reaches C4C.

Reproducing the Issue

Business Use Case:

User will be receiving regular batch file from Third party system and they need to read that file and upload that data into C4C database. There are two things here.
1. To upload file from third party into C4C
2. Processing of file in C4C and updating business data.

For 2nd point, User is using File input which is capable of reading xml file from Webdav folder and process it.
For 1st point, User need to be upload a file into C4C from third party system. For that purpose user is using PO to upload data into C4C WebDav folder where there is a issue now.


File Input is intended to allow the upload of files that are processed and mapped to business data. It is not intended for file storage. For System-System integration a webservice integration suits as this is directly resulting in the target business object data without the intermediate file processing. So file upload might not be the right approach here.

Because, here user is trying to use the file input run process to create Business Objects in the C4C system with a file based batch process. As always, user should refer to below documentations:


KBA: 2595252 How to Upload Customer Invoice Requests to WebDav Folder From a Third-party System Using a Batch Job


KBA , AP-RC-DOC , Document Centric Application Service , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions